ft99's Privacy Policy

1. Introduction and Scope

ft99 ("we", "our", or "platform") operates an online cricket betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you access, register on, or use ft99.lat, how that information is used, with whom it may be shared, and what rights you have.

This Policy applies to the ft99 website, mobile interface, and all related services. By using our services, you are considered to have accepted the terms set out in this Policy. If you disagree with any term, please refrain from using the services.

2. What Information We Collect

ft99 collects different types of information for different purposes. The full breakdown by category is set out below:

2.1 Information You Provide Directly

When you open an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Residential address
• Identity document details (national ID card, passport, or driving licence)
• Payment details (bKash, Nagad, Rocket, or Upay account numbers and required bank account details)
• Messages and complaints you send via live chat

2.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Visit time, pages viewed, and navigation data on the platform
• Cookie and session data (see Section 7 for details)
• Transaction history and betting activity

2.3 Information Received from Third Parties

We may receive certain information from payment processors (such as bKash, Nagad), identity verification agencies, or fraud prevention services. This information is used solely for account verification and security purposes.

3. Purposes for Using Information

ft99 uses the information collected for the following legitimate purposes:

3.1 Service Operation and Account Management

• Account registration, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring 24/7 Bengali live chat support

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Age verification (minimum 21 years)
• Adhering to responsible gaming guidelines
• Meeting legal obligations

3.3 Platform Development and User Experience

• Analysing user behaviour to improve service quality
• Delivering a personalised gaming experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communications

• Account-related notifications and transaction confirmations
• Notifications of important policy changes
• Sending promotional messages with your consent

4. Sharing Information with Third Parties

ft99 never sells your personal information. However, information may be shared with the following parties in specific circumstances:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider. This information is used solely for processing the transaction.

4.2 Technology and Service Partners

Trusted technology partners (such as game software providers and cloud hosting services) are used to operate our platform. They process information only in accordance with our instructions and may not use it for their own purposes.

4.3 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or a legal process. In such cases we provide only the minimum information required.

4.4 Business Restructuring

User information may be transferred in the event of a merger, acquisition, or sale of assets. If this occurs, we will notify you in advance.

5. Information Security and Protection Measures

ft99 uses industry-standard security measures to protect your information. Our security framework includes:

5.1 Encryption and Network Security

• Data transferred between your browser and our servers is secured through SSL/TLS encryption
• Strong encryption is used when storing sensitive data (passwords, payment data)
• Firewall and security monitoring systems

5.2 Access Controls

• Only authorised staff can access the information they need
• Two-Factor Authentication option
• Access logs and regular audits

5.3 Acknowledgement of Limitations

Even with the highest precautions in place, no method of transmitting or storing information on the internet is 100% secure. In the event of a data breach, we will notify you and the relevant authorities as quickly as possible.

It is your responsibility to keep your account password confidential and to log out after using a public or shared device.

6. Data Retention Period

ft99 retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a period determined by applicable law for legal, regulatory, or dispute resolution purposes.
• Financial transaction data: Retained for a specified number of years in compliance with anti-money laundering and tax laws.
• Log and analytics data: Generally retained on a short-term basis and deleted regularly.

Once the retention period expires, information is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ft99 platform to improve functionality and user experience.

7.1 Types of Cookies

• Essential cookies: Required for the core operation of the platform (login sessions, security). These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help monitor and improve platform usage.

7.2 Managing Cookies

Non-essential cookies can be refused or deleted from your browser settings. However, disabling certain cookies may limit some features of the platform.

8. Your Rights and Controls

As an ft99 user, you have the following rights over your own information:

8.1 Right to Access

You have the right to request a copy of the information we have collected and stored about you.

8.2 Right to Rectification

If your account holds incorrect or incomplete information, you can request that it be corrected. Many details can be corrected directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. It is not possible to opt out entirely from service-related communications (for account security reasons).

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at [email protected] or submit a request via 24/7 live chat. We will respond within a reasonable time.

9. Protection of Minors

ft99 strictly does not provide services to anyone under 21 years of age. We do not collect personal information from children or minors.

We verify age at the time of registration. If it becomes known that a person has opened an account while under 21 by providing false information, that account will be closed immediately and the associated information will be deleted.

10. Changes to This Policy

ft99 reserves the right to amend or update this Privacy Policy as needed. When changes are made:

• The updated Policy will be published on this page and the "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent by email or on the platform.
• Continued use of the platform after changes are made will be considered acceptance of the new Policy.

Keep the email address on your account active and up to date in order to receive notifications of Policy changes.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

To learn more about us or for detailed information about our services, visit the About Us page. For responsible gaming guidelines, visit the Responsible Gaming page.